SHIPPING INFO

Domestic Shipping (within the USA):

FREE Standard Shipping* over $49 in the contiguous United States

We offer free standard shipping on most orders over $49 shipped within the contiguous United States. Some exclusions apply. The following are not eligible for free shipping:

  • Oversized items that ship using freight services
  • Alaska/Hawaii/US Territories
  • APO/FPO
  • International orders (shipping outside the USA)

Orders shipped using the Free Standard option will be shipped using the most economical method offered by UPS, USPS, or FedEx to your shipping address. Transit times may vary.

If you need to request that either UPS or USPS specifically be used for your delivery, please reach out to us directly prior to placing your order.

Pricing and method availability may vary based on the size of your order and your zip/postal code.


Estimated Delivery Times

  • Estimated transit times below are provided in business days (Monday - Friday), excluding holidays.
  • Transit time does not include the day the package ships.
  • Our warehouse ships orders Monday - Friday, and usually ships within 1-2 business days of receiving your order.
  • Estimated transit times are not guaranteed as severe weather, natural disasters, carrier delays and other unforeseen events may impact delivery services.

Standard Methods

Shipping Method

Estimated Transit Time

Standard

5 - 10 Days

UPS® Ground (HI/AK)

3 - 6 Days

USPS Priority Mail (HI/AK)

3 - 7 Days


Reminder: Transit times for standard methods are estimates only and are not guaranteed. Packages typically ship out from our warehouse within 1 business day, but high shipping volumes and carrier issues including staffing, sorting and machining may cause delays during transit with standard methods. If you need your package by a certain date, choose a shipping method with a guaranteed transit time (Next Day Air).


Expedited Methods:

2 day expedited shipping and 1 day overnight shipping are available for an additional fee at checkout. Please note that expedited orders may not be picked up by the carrier until the following business day.

What to Expect:

  • We will send you an email with your tracking number when your order has shipped.
  • Your order may ship in multiple shipments. You will receive a separate notification as each portion of your order ships.
  • Tracking updates may not be available for a couple of hours after the order is shipped.
  • Due to shipping restrictions, some items may only be shipped via ground services as noted on the product page.


Local/In-Store Pickup:

If you are near the Alder Creek retail store in Portland, Oregon and prefer to pick up your order in person, we offer free in-store pickup! Click here to learn more.


Package Protection/Claims:

We offer Package Protection at checkout for a small fee that is based on your order total. If you opt into Package Protection, your order is protected from damage or loss during shipping. If the carrier tracking shows that your package is lost during transit, or if the package arrives damaged, we will refund or replace your order at no cost to you. You can start a claim here. Or, click here to read our FAQs.


International Shipping (outside the USA):

As of May 21, 2025, we are no longer offering International Shipping.

The information below is provided for international customers who placed their orders prior to May 21, 2025.

Learn more about International Orders and Shipping.

SHIPPING FAQ

Does Outdoorplay ship to Canada?

No, we no longer offer international shipping as of May 21, 2025. If you are a Canadian customer and you live close to the USA border, you may consider using a border box to facilitate your purchase from Outdoorplay.

Does Outdoorplay offer free shipping?

Yes, we offer free economy shipping on most orders over $49 within the contiguous United States. Exclusions apply to some brands like Hobie and Point 65 N, oversized items like kayaks, Hawaii/Alaska/US Territories, APO/FPO and international orders.

What carriers does Outdoorplay ship with?

We offer methods from UPS and USPS.

How long will it take for my order to arrive?

Your delivery date will depend on the shipping method you choose at checkout and your shipping address. For economy and ground shipping options, transit times may range from 1-10 days and delivery dates are not guaranteed.

Does Outdoorplay ship to PO boxes?

We can usually ship to a PO box if you select a USPS shipping method at checkout. However, if the item(s) you are trying to order are very large, this may not be possible. If we are not able to ship to a PO box, you will receive a message at checkout letting you know that we need a physical address. Contact us if you need special arrangements.

It has been a while since I placed my order and I have not received my tracking number. What should I do?

Give us a call at 1-800-994-4327 or contact us and we can look into your order status. Most orders ship out within 24 hours during normal business hours Monday – Friday (excluding holidays).

I received my tracking number but it says “shipment status not available.” What’s going on?

Sometimes it can take a couple of hours for the carrier’s website to update when a tracking number is first created in their system. Try the link again in a couple of hours. If you are still seeing the status not available message after 24 hours, reach out to the carrier or contact us and we can help track down your package.

Why don’t I see the rate I want listed at checkout?

The shipping methods available to your address may vary based on carrier coverage in your area. Certain products may only be eligible for shipping via ground methods if they are hazardous or contain liquids. These kinds of restrictions will be noted on the product pages.

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