BUY ONLINE, PICK UP IN STORE FAQ'S

Yes! Our in-store pickup service makes it easy to shop online and pick up your order 1 Business Day after receipt at the Alder Creek retail store in Portland, Oregon.

Shop www.outdoorplay.com and add your selections to your cart. In checkout, select “Pickup In Store” and use our address of 200 NE Tomahawk Island Dr, Portland, OR 97217. Then just place your order. You’ll receive an email notification once your order has been processed with instructions on In-store Pickup. You just need to stop into the retail store with your name and order number. It’s that easy!

You’ll be notified via email when your order is ready with instructions on how to pick up your order.

You will need two things, your Photo ID & your order email confirmation.

Here’s how it works:

Pop into the Alder Creek retail store in Portland. Show your order confirmation and photo ID at the counter, and we'll grab your order for you.

No, at this time we aren't able to offer contactless/curbside service at the new Alder Creek location.

No, we don't have designated parking for order pickups.

There’s no fee for pickup.

In-Store Pickup hours are during normal operating hours, M-F 10am to 5pm PST and weekends 9am to 6pm PST.

We’ll hold your order for 4 days from the order placement – if you don’t make it in by then, we’ll automatically cancel the order and process a refund. If you can’t pick up your order within 4 days and you don’t want it to be canceled, contact our Customer Experience Team at 1-800-994-4327 or customerservice@outdoorplay.com or Contact Us to request a one-time extension. We will hold your order for another four days.

We’ll cancel and refund your order back to the original form of payment.

While the amount of time you have is limited to 1 hour, you can cancel your order by contacting our Customer Experience Team during business hours via chat, email, or by calling 1-800-994-4327 within 1 hour of your order being placed. Please visit our Contact Us page for hours.

Note: We work hard to process your order quickly. If your order has already been processed, simply don’t pick it up and it will automatically be refunded after four days.

Yes! Simply click here to create your return request and select "Return to store" when you choose your return method.
Our address is:
200 NE Tomahawk Island Dr
Portland, OR 97217
USA

Contact our Customer Experience Team at 1-800-994-4327 with any questions.