GET OUTSIDE, WORRY-FREE
Protect your gear with a Clyde Protection Plan
The last thing you want to think about while you're on an epic paddling trip or the climb of your life is, "What if I damage my gear?"
Leave your worries at home and get outside with a protection plan that's got you covered.
SELECT YOUR PLAN
Click the Clyde button in the cart next to the qualifying item you'd like to protect and choose the length of protection plan that works best for you.
COMPLETE YOUR ORDER
Check out exactly how you normally would. You’ll receive a confirmation email from us for your purchase, as well as an email from Clyde with information about your protection plan including Terms and Conditions.
GO ADVENTURE
Leave your worries at home and get outside with your new gear. If you need to file a claim, just go to hiclyde.com for easy electronic filing with top notch customer service.
What’s included in the Clyde Protection Plan?
For Sports and Outdoors, the Clyde Protection Plan covers:
- Accidental damage incurred during normal use
- Failure from normal wear and tear
- Hassle-free online claims
What is not included in the Clyde Protection Plan?
The Clyde Protection Plan does not cover:
- Cosmetic damage, like scratches or dents that do not impact your product's functionality
- Damage from third-party assembly or third-party maintenance of your product
- Loss or theft
- Other exclusions apply - see the Terms and Conditions
Are batteries covered?
The Clyde Protection Plan does not cover batteries.
How do I view the detailed terms and conditions of the Clyde Protection Plan before I buy it?
You can view the detailed terms and conditions contract here: Terms and Conditions
When does the Clyde Protection Plan begin and end?
The Clyde Protection Plan begins when your product is delivered. You choose your term length at checkout. The Plan ends after the number of years you select for your term.
Do I qualify for Clyde Protection Plan options?
The Clyde Protection Plan is available to you on qualifying products if all of the following are true:
- You are a customer in the United States of America (excluding territories)
- You purchased your product directly from our website
- You have purchased your product within 60 days
When am I ineligible to purchase a Clyde Protection Plan?
- You cannot purchase a Protection Plan after a breakdown occurs
- If the product is not eligible for a protection plan
- You have purchased your product more than 60 days ago
How do I purchase a Clyde Protection Plan?
There are three ways to add a Clyde Protection Plan to your product:
- From our website – You can choose the Clyde Protection Plan option in the cart when purchasing your product
- Through the link in the post-purchase email within 60 days of purchasing your product – If you did not select the Clyde Protection Plan at the time of your product purchase, you will receive an email from Outdoorplay offering the option to add this protection. You can click the link in the email which will direct you to the Clyde website. When using the emailed link to purchase a Clyde Clyde Protection Plan, there is no need to create a Clyde account prior to purchase of the plan.
- Directly from Clyde’s customer portal, HiClyde.com – It will be necessary to create a Clyde account in order to purchase a plan this way. You must use the same email address that was used when purchasing your product from Outdoorplay when creating an account to link to your Outdoorplay sales order.
How can I file a claim?
To file a claim on hiclyde.com, you have two options:
- By logging in to your account and selecting the corresponding product
- As a guest using the contract ID found on your welcome email
Can I file multiple claims?
Yes, you can file multiple claims using your Clyde Protection Plan during the course of the contract’s term. You are covered for multiple repairs up to the value of the original product purchase price. If your claim is approved for a full reimbursement or replacement product, then your contract is fulfilled. You will have the option to purchase a new protection plan for your replacement on hiclyde.com.
Is there a deductible?
Eyewear plans carry deductibles based on the original purchase price of the covered item. For all other plans there are no deductibles.
Is the Clyde Protection Plan transferable?
Yes, this Clyde Protection Plan may be transferred to any person in the United States. To initiate the transfer of a Clyde Protection Plan, contact Clyde at protection@hiclyde.com.
Does the Clyde Protection Plan provide coverage for theft or loss?
No, the Clyde Protection Plan does not cover for loss or theft.
Can the Clyde Protection Plan be canceled?
Yes, plans may be canceled via contacting protection@hiclyde.com. See terms and conditions for details.