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Do you have a question? Or would you like to provide feedback?

We value you as a customer and we want to hear what you have to say!

Very fast weekday response times!
(Emails sent after 4pm PST on Friday will be answered Monday morning)

Outdoorplay Customer Service Report Card

Here at Outdoorplay, we strive to deliver you world-class customer service!
Check out our Customer Service Measurements:

Have a question? Call us! Need some advice? Get help and honest opinions from real kayakers. We're proud to say that 97.2% of our telephone calls are answered in 10 seconds or less! Our call center is open Mon-Fri from 7am to 5pm PST.
Email us! We return emails in an average of 46 minutes! Plus, we don't use a fancy computer program that tries to answer your question from key words in the message. Our kayaking experts handle each email personally. (emails are answered Mon-Fri from 7am to 5pm PST. Emails sent after 4pm on Friday will be answered first thing Monday morning)
We ship your order fast! 98.6% of all orders placed before 5pm EST ship the same day! Shipping your order in a timely fashion is very high on our priority list. Need your order faster? No problem, we'll expedite your order with UPS.