FAQs


What is your guarantee policy?

We want you to be happy with your Outdoorplay experience, so you’ll get a 100% guarantee from Outdoorplay. Learn more about our guarantee policy.

What is your warranty policy?

Everything we sell is first quality, top of the line gear that comes with a full manufacturer warranty, and we are happy to facilitate any issue you have. Read more about our warranty policy.

What if I find the same item priced lower at a competitor?

We strive to maintain competitive prices and will match a competitor's advertised price. However, we reserve the right to ensure that the competitor has the product in-stock as well as to validate the advertised price. Learn more about our price matching guarantee.

When will my order ship?

Most orders ship the same day if ordered before 1pm PST! All shipping is based on business days which is Monday-Friday and excludes weekends and most major Holidays.

How do I make a return and/or exchange?

It’s very easy! Learn more about our hassle free return policy!

Can I cancel or edit my order?

We work hard to process your order quickly. Once an order is submitted, you have up to 1 hour to cancel or edit. After 1 hour, your order will begin processing through our fulfillment center and we are unable to cancel or edit. Please note you can return your order once received. For more information on our return policy, please click here.
To cancel or edit your order, please contact our Customer Service Team via chat, email, or by calling 1-800-994-4327.

Will you sell my personal information?

Never! We will never share or sell your personal information to anyone. Your information will always remain secure and confidential. For more information please read our privacy policy.

What are your shipping rates and estimated times for delivery?

We offer fast and free shipping inside the contiguous United States, and very affordable rates to other locations. To learn more, visit our shipping page.

Do you ship internationally?

Yes! Please do allow at least 2+ weeks for international orders to be received. Further delays are possible due to customs. We ship International orders usually via USPS Priority International. You will be able to view shipping charges during checkout after you enter your location. Your international order may be subjected to customs, duties, taxes, tariffs and other fees once your package reaches your destination. Please note Outdoorplay is not responsible for custom delays.

Click here to see the list of destinations we ship to.

Where are you guys located?

We are located in Oregon in a beautiful little town called Hood River. Our town sits right in the middle of the Columbia River Gorge, which is an outdoor sports hotspot for kayaking, biking, climbing, camping, fishing, rafting, windsurfing, kiteboarding, and more! Needless to say, we love it here!

Do you have a retail store?

Our retail store is temporarily closed due to the current Covid-19 conditions. You can get all of the same great products and services from our website and one-on-one shopping assistance from a friendly Customer Service Representative via chat, or by calling 1-800-994.4327, Monday through Friday 8am to 4pm PST. We look forward to resuming full operation as soon as it's safe to do so.

Do you have local pick up?

The health and safety of our customers and warehouse staff remain our top priority. At this time our warehouse is temporarily closed for pick-up or walk-ins due to COVID-19.

What are your business hours?

Call 1-800-994-4327 to speak with an Outdoorplay Expert:
Monday - Friday from 8am to 4pm PST

Click to Chat with an Outdoorplay Expert:
Monday - Friday, 8am to 4pm PST and Saturday - Sunday, 9am to 3pm PST.

Email Customer Service at customerservice@outdoorplay.com or click here