Outdoorplay happily accepts product returns or exchanges within 30
days of the date of purchase for regularly priced products. We
do not accept returns or exchanges on sale or close-out items.
The returned or exchanged product must be unused and returned in the
original manufacturer packaging with the original product hang tags
attached. All returns (but not exchanges) are subject to a 15% restocking
fee. For your protection, we recommend you insure your return/exchange
package when sent to Outdoorplay. All product returned or exchanged
will be inspected upon its arrival at Outdoorplay. Your original form
of payment will be credited for the appropriate amount following a
satisfactory inspection.
Process
Our product return and exchange process is very easy. Simply fill
out the back of the invoice you received with your order and send
it, plus the items you wish returned or exchanged, to us at the
address provided. Once we receive the merchandise, we will send
out the new items, credit the original card you charged your order
on, and/or partially credit/charge your original card, as applicable.
If you do not have your original invoice, simply double click on
the pdf image below, print the Return and Exchange form that pops
up and follow the instructions contained in the form. Of course,
please contact us at customerservice@outdoorplay.com
or 800.994.4327 with any questions.
click
here for return and exchange form
Special Considerations
Shipping Damage. If you receive merchandise that is damaged during shipping, please contact us immediately. Fulfillment Errors. If we make an error in fulfilling your order, we will pay for the shipping to return that product and immediately ship you the correct product.
No Returns or Exchanges. This return and exchange policy does not apply to used, sale or special order merchandise. Used merchandise is sold "AS IS."
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