Outdoorplay happily accepts product returns or exchanges within 30 days of the date of purchase. The returned or exchanged product must be unused and returned in the original manufacturer packaging with the original product hang tags attached. All returns (but not exchanges) are subject to a 15% restocking fee. For your protection, we recommend you insure your return/exchange package when sent to Outdoorplay. All product returned or exchanged will be inspected upon its arrival at Outdoorplay. Your original form of payment will be credited for the appropriate amount following a satisfactory inspection.

Process
Our product return and exchange process is very easy. Simply fill out the back of the invoice you received with your order and send it, plus the items you wish returned or exchanged, to us at the address provided. Once we receive the merchandise, we will send out the new items, credit the original card you charged your order on, and/or partially credit/charge your original card, as applicable.

If you do not have your original invoice, simply double click on the pdf image below, print the Return and Exchange form that pops up and follow the instructions contained in the form. Of course, please contact us at customerservice@outdoorplay.com or 800.994.4327 with any questions.

click here for return and exchange form

Special Considerations
Shipping Damage. If you receive merchandise that is damaged during shipping, please contact us immediately.

Fulfillment Errors. If we make an error in fulfilling your order, we will pay for the shipping to return that product and immediately ship you the correct product.

Used merchandise is sold "AS IS."