FAQs


What is your guarantee policy?

We want you to be happy with your Outdoorplay experience, so you’ll get a 100% guarantee from Outdoorplay. Learn more about our guarantee policy.

What is your warranty policy?

Everything we sell is first quality, top of the line gear that comes with a full manufacturer warranty, and we are happy to facilitate any issue you have. Read more about our warranty policy.

What if I find the same item priced lower at a competitor?

We strive to maintain competitive prices and will match a competitor's advertised final price. However, we reserve the right to ensure that the competitor has the product in-stock as well as to validate the final price including any shipping, tax, handling or other associated fees. Learn more about our price matching guarantee.

Will I be charged Sales Tax?

All orders are shipped to you tax free! Now that is a great deal!

How do I make a return and/or exchange?

It’s very easy! Learn more about our hassle free return policy!

Will you sell my personal information?

Never! We will never share or sell your personal information to anyone. Your information will always remain secure and confidential. For more information please read our privacy policy.

What are your shipping rates and estimated times for delivery?

We offer fast and free shipping inside the contiguous United States, and very affordable rates to other locations. To learn more, visit our shipping page.

Do you ship internationally?

We do ship internationally. We charge actual shipping charges and ship usually via USPS Priority International. You will be able to view rates during checkout after you enter in your location. We do not collect any duty or taxes and you are responsible for any import duties or customs taxes that are due on delivery.

Where are you guys located?

We are located in Oregon in a beautiful little town called Hood River. Our town sits right in the middle of the Columbia River Gorge, which is an outdoor sports meca for kayaking, biking, climbing, camping, fishing, rafting, windsurfing, kiteboarding, and more! Needless to say, we love it here!.

Do you have a retail store?

You are always welcome to stop by our location. At our headquarters you’ll find our office and warehouse facility where one of our employees will be happy to greet you and help fill your gear needs.